If your console still isn’t reading discs, try cleaning the disc drive and removing built-up dust – you can find more on that in our disc drive cleaning guide. READ MORE: How to transfer games from an old Xbox One to a new one Next steps to fix your Xbox One’s disc drive Go for the ‘Reset and keep my games and apps’ option rather than the more extreme ‘Reset and remove everything’ option – this will mean you won’t have to redownload all of your favourite games. Access the guide menu (by pressing the Xbox button on your controller), and then you can find the options for resetting your console by navigating to ‘Settings’, then ‘System’, then ‘Console info’.

If that doesn’t work, resetting your Xbox One is the next option. READ MORE: How to fix the black screen of death on Xbox One Resetting your Xbox One console The Xbox One is not designed to perform in a vertical position, so place the console horizontally on a flat and stable surface to improve the disc drive’s performance. The position of the console may also be causing problems with the disc reader. Insert your disc again and wait for a few seconds to check if the issue is resolved.Once the console shuts down completely, restart the console by pressing the Xbox button.Hold down the Xbox button on your console for 10 seconds.Click on the ‘Power mode’ setting and enable the ‘Energy-saving’ option.In the ‘Settings’ menu, head to ‘General’ then ‘Power mode & startup’.Press the Xbox button on your controller to open the guide.

Xbox cleaning disk